Customer Background
Sallaum Terminals NV operates terminals at some of the world's largest Roll-on/Roll-off (RoRo) ports. Their goal is to provide state-of-the-art facilities with maximum cargo processing, handling, and storage flexibility. They possess reliable inland connections via rail, road, and short sea, further improving the efficiency and accessibility of their services.
Challenges
Before implementing Logisoft TOS, Sallaum Terminal faced numerous challenges, including improper integration with their TMS, out-of-sync data, lack of real-time visibility, and delays between shipping lines and customers. Handling change requests from customers was a manual and time-consuming process. Additionally, their outdated software lacked system notifications and alerts, leading to a poor user experience.
Solution
Logisoft TOS addressed these challenges by providing real-time data synchronization and updates, a built-in change request feature, and seamless integration with Logisoft TMS, all within a single platform. This approach allowed Sallaum Terminal to handle change requests quickly, control changes within the software, and eliminate the need for integration between systems.
Implementation
The implementation of Logisoft TOS at Sallaum Terminal was done in phases, starting with a base and including additional features and functionalities over time based on user feedback and organizational requirements. This approach proved successful in handling big projects and building the system with partners.
Results
Since implementing Logisoft TOS, Sallaum Terminal has experienced several measurable improvements, including:
- Reduction in cargo processing times
- Reduction in data discrepancies
- Increase in user satisfaction with handheld devices
- Decrease in missed deadlines and critical tasks
Testimonial
"We are very pleased with the service offered by Logisoft’s team before the agreed deadlines, the later very flexible and professional assistance, and the quality of the products accomplished. In this respect, we highly recommend them." - David Van Ballaert, Managing Director at Sallaum Terminals NV
Conclusion
Overall, Sallaum Terminal's experience with Logisoft TOS has been highly positive. The software has significantly improved their operational efficiency, data accuracy, and user satisfaction. Sallaum Terminal would recommend Logisoft TOS to others in the industry, highlighting its flexibility, reliability, and the high level of support provided by the Logisoft team.